Warranty Commitment

Krimcode is committed to provide the best quality for an outstanding customer experience. Therefore, a Krimcode warranty will cover defective workmanship and materials. If a replacement for a damaged product is no longer available, Krimcode will try to replace it with a similar product of equal value. Krimcode’s warranty does not cover day-to-day wear and tear, accidental damage or misuse of Krimcode products.

Moreover, Krimcode does not cover theft or loss to personal property, nor compensation for products purchased from non-authorized retailers, stores or online. For a detailed warranty description of each of our product lines, please refer to the product support section. For all warranty claims, please fill out the following Warranty Claim form. We will try to solve your problem as quickly as possible.

Warranty FAQ

WHATS OUR WARRANTY PROMISE?
Krimcode offers a life time warranty on all its products. If you encounter a problem with quality, please let us know.
DOES MY ITEM QUALIFY FOR A WARRANTY CLAIM?
In order to review and process your warranty request, we kindly ask that you fill out the below warranty form.
HOW LONG DO I NEED TO WAIT BEFORE KNOWING WHETHER OR NOT MY ITEM QUALIFIES FOR A WARRANTY CLAIM?
Once the warranty form has been submitted online, we will process your case within 3 working days.
HOW TO GET IN TOUCH WITH KRIMCODE
If you have any questions regarding our warranty, products, their features, operating instructions or how to care for your bag and our product descriptions or FAQ sections didn’t offer enough information, please contact us at any time.

Warranty Request Form


Full name (required)
Full name (required)


Street and house number (required)
Street and house number (required)


City (required)
City (required)


Country (required)
Country (required)


ZIP code (required)
ZIP code (required)


Email (required)
Email (required)


Telephone (required)
Telephone (required)


Seller/Store(required)
Seller/Store (required)


Seller/Store Address (physical or web)
Seller/Store Address (physical or web)


Country of purchase (required)
Country of purchase (required)


Receipt/Order number (required)
Receipt/Order number (required)


Purchase date (required)
Purchase date (required)


Model number (required)
Model number (required)


Color
Color


Size
Size