Customer Service

FAQ

To offer answers to frequently asked questions about our brand, products, features and processes, we’ve put together a FAQ section for your convenience. Please check out the FAQ link below.

FAQ
Support & Service

If you have any questions regarding our products, their features, operating instructions or how to care for your bag and our product descriptions or FAQ sections didn’t offer enough information, please contact us at any time.

Contact us
Shipping & Returns

Krimcode bags on this page ship worldwide for free and can be returned within 30 days if in a brand new condition. For more information about shipping, shipping times and how to return a product click on the link below.

Shipping & Returns
Warranty

Krimcode offers a life time warranty on all its products. If you encounter a problem with quality, please let us know. To make a warranty claim and to find out more about our warranty program, click on the link below.

Warranty

Krimcode FAQ

Here we answer the most frequent questions!

General information
WHERE ARE KRIMCODE PRODUCTS MANUFACTURED?
Krimcode supplies its products from around the world. The country of origin is clearly marked on each product label.

The majority of our products produced overseas are manufactured in our modern production facility in Canton.

For further information please don’t hesitate to contact us.

HOW CAN I CLEAN MY KRIMCODE PRODUCT? IS MY KRIMCODE BACKPACK WASHABLE?
You can clean the outside fabric with a damp cloth. Afterwards, allow the bag to dry away from direct sunlight.

Important! Do not bleach or soak the bag in water.

WHERE CAN I GET MY KRIMCODE PRODUCT REPAIRED?
Please fill out the following Warranty Claim form. We will try to solve your problem as quickly as possible.
Shop on Krimcode.com
Can I shop on the Krimcode website without registering as a member?
Yes, our one page checkout allows you to purchase items without registering for an account.
What are the benefits of registering for a Krimcode account?

  • Save multiple shipping addresses for a faster checkout
  • Save items in the shopping cart to review later
  • View previous orders
  • Save payment information for future purchases
  • Edit items in the shopping cart
  • Receive recommended product suggestions

What is the shipping policy when you shop online?
Krimcode is pleased to offer free worldwide shipping when customers buy from Krimcode.com.
How will I know if the Krimcode website has received my order?
After placing an order at Krimcode.com you will receive a confirmation email. If you are a registered member all orders will appear in My account.
Can I track my order?
Once the order has been shipped, tracking information will be sent to the email address provided by the customer.
How long will my item take to arrive?
Shipping times will vary depending on region. For more information please click here.
Key Lock and Spare Parts
HOW DO I SET THE CODE ON MY LOCK?
1. Remove the red packaging arrow on the lock (if applicable).

2. The default setting for the lock is 0-0-0. Choose a unique 3-digit code which you can easily remember.

3. Locate the button or lever adjacent to the dials.

4. If there is a button, push it towards the dial and hold while you rotate the numbers to your desired setting. Once the unique, 3-digit code has been chosen, release the button.

5. If there is a lever, move it to its lowest position (some move to the right and up), and rotate the numbers to your desired setting. Once the unique, 3-digit code has been chosen, return the lever to its original position. Your combination is now set to your 3-digit code.